Frequently Asked Questions

• Download the mobile app on your phone to enhance your PlayOn® experience! When you're logged into the mobile app, you have full access to the program and additional features, such as:

  • Ability to play eInstant games and purchase draw games tickets online. 

  • Ability to scan your lottery tickets directly into PlayOn® using your mobile device's camera. You no longer have to manually enter the ticket's code! 

  • You can check your tickets for winners anytime anywhere. 

  • Find a Kansas Lottery retailer near you by using the Find A Retailer function. This feature requires turning on location services for the app. 

  • Receive push notifications for the latest lottery information.

  • Your device should use the most up to date software and browser release to ensure a proper experience. 

• Get the Android app

• Download on the App Store

Top prizes that are still available will not be listed online to comply with responsible gaming initiatives.

Tap the 'SCAN' option in the menu at the bottom of the app to scan your tickets for easy entry into PlayOn® Loyalty and to check for winners.

Draw, scratch, pull tab and Fast Play tickets can be validated using a Ticket Checker or terminal located at any Lottery retailer in Kansas, or at the Kansas Lottery office in Topeka. They can also be checked using the Ticket Checker function available in the PlayOn® mobile app. Draw ticket prizes are valid for 365 days from the date of the drawing for which they were purchased. Prizes on scratch and pull tab tickets must be claimed within 180 days following the announced end date of a game. Prizes on Fast Play tickets must be claimed within 180 days of the ticket purchase date. Players are encouraged to check tickets and cash prizes as soon as possible. Prize expiration dates on scratch and pull tab games can be found on the scratch and pull tab games page.

Most states require the lottery to release the name and city of residence to anyone who asks. Kansas is one of a handful of states that does not have this requirement. If you win a prize in Kansas, you may request that your identity not be released publicly.

Yes. You do not need to be a U.S. citizen to play or to claim a prize. Non-residents will be required to provide an address outside of the U.S., and at least 30 percent of the prize amount (25 percent Federal, 5 percent State) will be automatically deducted for mandatory income withholding taxes. In some cases, the Lottery would be required to withhold more.

Yes. A Kansas Lottery ticket may not be sold to any person under 18 years of age, and persons under the age of 18 are prohibited from claiming a lottery prize in Kansas.

The Kansas Lottery has no prohibition against using a credit card or debit card for retail lottery purchases. Whether to allow purchases of lottery products with a debit or credit card is left to the discretion of each store or corporation. Credit cards and debit cards are accepted for payment by our new vending machines.

Kansas joined with other states in the Multi-State Lottery Association, which oversees Powerball, Lotto America and 2by2, and with other lotteries in the Lucky for Life and Mega Millions consortiums, so we may offer larger prizes and faster-growing jackpots to our players and produce additional revenue.

The Kansas Lottery is a state agency with approximately 85 employees involved in financial, legal, operational, sales and marketing, security and other day-to-day functions. The Kansas Lottery is supervised by an Executive Director. The Lottery is overseen by a five-person Lottery Commission that consults with and advises the Executive Director. The commissioners are appointed by the governor to serve alternating four-year terms.

No, employees and family members of Lottery employees are restricted from purchasing Kansas Lottery tickets or claiming a winning Lottery ticket in Kansas.

Lottery proceeds are placed into the State Gaming Revenues Fund and then distributed to various other funds. The Kansas Legislature determines how Lottery revenues are distributed. Since the Kansas Lottery's start up in November 1987, through June 30, 2024, lottery ticket sales have produced more than $2.27 billion in revenues transferred to the State of Kansas. Click here to see Where the Money Goes.

NO TAX DOLLARS ARE USED TO FUND THE KANSAS LOTTERY. The Lottery is totally self-sufficient. The Lottery was started with a loan from the state for $2,843,321. The loan was repaid a full year before it was due, reflecting the success and popularity of the Lottery with the public.

By law, unclaimed prize money remains in the prize fund. It shall then be added to the prizes in subsequent Lottery games. The money always remains in the prize fund and can only be used to pay prizes.

Participants of PlayOn® must be 18 years or older to participate in lottery activities. The verification process allows us to validate your identity, protect your account and ensure a single account per player.

Per the terms and conditions, to keep the program fun and safe, each participant is only allowed a single account. If you have multiple accounts, you are in violation of terms and conditions.

• Account Verification will require: 

  • Full name 

  • Valid email address

  • Phone number 

  • Birthdate

  • Physical address

  • Last four of your SSN

Providing the last 4 digits of your SSN helps us verify your identity and protect against fraud. It ensures that only authorized users can access the account, providing a safer and more secure gaming environment for everyone.

If you choose to not verify your account, it will be deactivated and deleted after any drawing you've entered have been completed, on a date to be determined. Notification about the exact date will be provided via email prior to deactivation.

Players will have until February 11, 2026 to verify their account. While the account is unverified, players will not be able to participate in loyalty activities.

Yes. You must have an account to scan and check tickets and all accounts must be verified.  

If your email address has a ‘+’ sign or invalid domain it may affect your ability to access your account with the updates that are coming soon. 

• You will have access to buy and play games online. 

• You’ll earn points for funds added to your online account or direct draw game purchases that don’t use funds in your account. 

• You'll gain access to more bonuses and exclusive offers.

Your drawing entries are safe. Any entries you’ve already entered into will be valid whether you verify your account or not. 

Your points are safe, however you will need to verify your account to use your points or to earn points. Account deactivation will be determined at a later date, your points will expire and your account will be deactivated at that time.

Loyalty points will be awarded for the funds added to your wallet. Each $1 added to your wallet will award a minimum of 10 loyalty points. If you don’t have funds in your wallet or choose to purchase draw games directly, you will earn a minimum of 10 loyalty points for every $1 in draw games purchased as well. Promotions may impact the standard points awarded.

To register for an account, start by selecting the register button and selecting your bonus offer. You’ll then need to enter your valid email, a password and your personal information. Personal information will be validated so it’s important to ensure true and accurate information is entered so your account can be verified. If we are not able to verify your account, we will request additional information from you. 

Participants of PlayOn® must be 18 years or older to participate in lottery activities.  Providing the last 4 digits of your Social Security Number is used for the verification process that allows us to validate your identity, protect your account and ensure a single account per player. 

Sometimes we’ll need more information to verify your account and will ask you to provide additional documentation. You can do this securely by signing into your account and visiting the My Account section where you can select Upload Documents from the menu options. Follow the prompts to upload your documents.

Occasionally we may request additional documentation to validate the information you’ve provided. You can upload JPG, PNG or PDF documents or images up to 8MB via our secure document upload. All documents must be dated within the last sixty (60) days.

Affidavits

• Identification Affidavit

• Payment Method Letter of Consent

Acceptable Identity Documents 

• Valid driver's License (front and back)

• Valid passport 

• State issued and lottery approved ID

• State issued birth certificate

• Certificate of citizenship or naturalization 

• Valid permanent resident card 

• Valid employment authorization card 

• Concealed carry license

Acceptable Address Documents 

• Utility bill (Electricity, water, gas, internet, trash, or landline phone bill)

• Car registration 

• Lease or rent agreement

Acceptable Financial Account Documents 

• Financial institution bank statement 

• Account ownership verification statement

You can update your password securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. You can then select the edit icon to update your password by entering your current password and then entering your new password twice.

If you forget your password, you can select the Sign In button from the homepage of the website and select the Forgot Password link and enter your email address to receive a link to reset your password.  

You can do this securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. Personal information that can be edited will have an edit icon.

You can initiate account deletion directly within the PlayOn® mobile app. Sign in to your account within the app and visit the My Account section where you can select Delete My Account from the menu options.

• Before you can delete your account, please make sure the following conditions are met:

  • You have withdrawn all available winnings

  • There are no chargebacks on your account

  • All claims are resolved

  • All pending draws for draw game tickets are completed

  • You have no unfinished eInstant games

  • All active subscriptions are cancelled

  • All financial transactions are completed
    
    

• Please download copies of your W2Gs for completed claims by visiting the My Account section where you can select My Claims from the menu options. If you no longer have access to your account, please contact customer support to assist with providing copies of your W2G forms.

• Once you initiate the account deletion process, you will no longer have access to your account and you will not be able to create a new account.

• You can also contact customer support to request account deletion. Please view our Privacy Policy for more details.

You can do this securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. You can select the check box to opt in or deselect the check box to opt out of marketing communications.

You can add funds to your account using Visa debit or credit cards, Mastercard debit or credit cards, or bank ACH through a VIP Preferred account. Sign into your account and visit the My Account section where you can select Add Funds from the menu options and then select to add a payment method. Once the payment method is added you will be able to add funds. Please note if this is your first-time adding funds, there is a maximum amount of $50 that can be added for the first-time transaction. You can increase the value for future transactions. Only winnings can be withdrawn, so please only add funds that you intend to play through.

VIP Preferred is a financial service that allows you to transfer funds from your bank account to your PlayOn® account for quick transactions that don’t require days to process.

You can withdraw winnings from your account to your bank account. Sign into your account and visit the My Account section where you can select Withdraw Wins from the menu options and then select to add a payment method. Once the payment method is added you will be able to withdraw your winnings. Occasionally we’ll need more information to verify your account and will ask you to provide additional documentation via Secure Document Upload.

Per terms and conditions, we require that you have a bank account to securely transfer funds from your account.

The Kansas Lottery values integrity and security. To ensure winnings are issued to the correct person, we will ask for additional documentation to verify ownership of the payment method.

Once we have any requested documentation to verify your account, it may take up to 5 business days to process your withdraw request.

To comply with anti-money laundering and anti-terrorism laws, players can only withdraw winnings from their account.

You can view your transaction history by signing into your account and visiting the My Account section where you can select Transaction History from the menu options.

You can view your previously played eInstant games by signing into your account and visiting the My Account section where you can select eInstant Play History from the menu options. If the play session has more than one play, select Open and then select View to Watch Results for previously played games.

You can view your previously purchased draw game tickets by signing into your account and visiting the My Account section where you can select My Tickets from the menu options.

You can view your loyalty transaction history by signing into your account and visiting the My Account section where you can select PlayOn® Loyalty History from the menu options.

You can view your tax reported prizes by signing into your account and visiting the My Account section where you can select My Claims from the menu options.

You can view your online activity report by signing into your account and visiting the My Account section where you can select Transaction History from the menu options. A link to the report will be available on the top right side of the Transaction History.

You can view your bonus offers by signing into your account and visiting the My Account section where you can select My Bonuses from the menu options.

Bonus codes can be entered for online play activities, while promo codes can be used for loyalty activities.

View details for various bonus types in the Terms and Conditions.

• A subscription is a recurring payment feature that is available for select draw games that are available to purchase on the PlayOn® website or mobile apps.

• When you select to subscribe to one or more items in your Shopping Cart, that exact item (number of tickets, add-ons, etc.) will be purchased automatically for all future draws until the subscription is cancelled.

• Your first subscription payment will include the cost for the first month. After that, payments will be billed monthly, one week in advance of the next month of draws.

• When purchasing tickets for draw games, those that are eligible for subscription will have subscription purchasing options available in the ticket selection screen and shopping cart:

  • Select the ‘Subscribe’ option after selecting ‘Buy Now’.

  • Select ‘Subscription’ in the Number of Draws menu when you are creating your ticket

  • Or, select the "Subscribe" toggle in your Shopping Cart before you checkout

• Choosing any of these options will convert your purchase into a subscription.

• Credit or debit cards can be used to purchase a subscription.

• If you need to update the payment method associated with your subscription, please visit the Payment Methods page in your account. If you would like to pay for your subscription using a different payment method, go to the My Subscriptions page in your account, select ‘Manage Subscription’ and edit your payment method.

Available bonus funds cannot be applied to a subscription purchase. However, subscription purchases and payments can trigger applicable bonuses to be achieved.

The next available draw for your selected game will be the first draw of your subscription.

Yes, you can have multiple subscriptions for different eligible games and even multiple subscriptions for the same game.

You can view your subscriptions by signing into your account and visiting the My Account section where you can select My Subscriptions from the menu options.

Subscriptions are purchased in monthly cycles. The minimum length is one calendar month and a subscription can last indefinitely until it is cancelled.

You cannot change the numbers or number of tickets associated with an active subscription. You would need to cancel your current subscription and create a new subscription.

No, but you must be physically located within the State of Kansas to complete a subscription purchase. You must also verify your location by signing in to your account while within Kansas within 30 days of each recurring payment being due. If needed, you will receive an email reminder to confirm your location by signing in to your account.

We attempt to take payment 7 days in advance of your next cycle starting. If the payment fails, you'll receive an email explaining that we were unable to take payment and a recommendation to resolve the issue. We will attempt payment again each day until the day of the first draw of your next cycle. If we still haven't been able to take payment by this time, your subscription will be paused, and all draws in that cycle will be missed. We'll try again automatically for the following cycle. Three paused cycles in a row will result in cancellation.

• Subscriptions may be paused for one or more of the following issues:

  • Your location was not verified within 30 days of payment being due.

  • The credit or debit card associated with your subscription was declined.

  • Your credit or debit card expired.

  • A responsible gaming limit being reached (except self-exclusion, which will lead to your subscription being cancelled).

• If your subscription is paused, payment will be attempted again for your next draw cycle, but you may need to take action to allow payment to be taken successfully.

• Yes, you can cancel your subscription by signing into your account and visiting the My Account section where you can select My Subscriptions from the menu options. Select 'manage subscription' on the one you'd like to cancel and select 'Cancel Subscription'.

• Please note that any payments already made cannot be cancelled or refunded. The draws will play through until the end of your last paid cycle. Once the last draw has closed, the subscription cancellation will be complete, and no more payments will be taken.

Yes, subscription payments count towards your monthly, weekly and daily deposit limits.

If you choose to self-exclude, all of your active subscriptions will automatically be cancelled. Tickets for draws that have already been purchased as part of your subscriptions will still be valid.

State law requires that Kansas Lottery can only sell Kansas Lottery products within the state of Kansas. To comply with the law, we need to verify that you are located in the state before you can play eInstants online or purchase draw game tickets or subscriptions.

Your location may not appear correctly for various reasons. Try the following to ensure we can accurately locate you.  

• Refresh your browser and check your internet connection 

• Enable location services 

• Try a different Wi-Fi connection 

• Try a different browser (Firefox is not a supported browser for geolocation services) 

• Disable mock locations, VPNs or proxy services 

• Try a different device 

You should be prompted to enable your location services via a notification on your phone or in the upper left corner of your computer.  If you are not prompted to enable location services, visit your settings and select privacy settings from your cell phone or site permissions from your computer to enable your location services.

As part of our commitment to responsible play we do provide tools and resources so you can keep your play fun.  Please see our Responsible Gaming page for more information.

If you decide to self-exclude for a period of time, you will not be able to log into your account. Any already purchased draw game tickets, including subscriptions, or entered promotions will still be valid and you will still be eligible to win a prize. If you have a wallet balance it will remain in the account unless you’ve permanently self-excluded which will make the funds available for refund. If you have reward points balance, your points will remain in the account unless they expire during your self-exclusion period.

The Kansas Lottery is committed to responsible play.  As part of that commitment, we will send regular emails to ensure you know the tools available to you so you can play responsibly.

As part of our commitment to responsible play, we want to ensure all players are aware and have access to responsible gaming tools available. By actively participating in online play, you will receive this email and will not be removed from the transactional email.

Prizes of $600 or greater will require that you complete the claim process. To claim your online prize, you can sign into your account and visit the My Account section where you can select My Claims from the menu options. You can start the claim by selecting the Claim Prize button and following the prompts. You will be required to provide your full social security number during the claim process.

• The Lottery may ask you to provide a claim form.

To access your W-2G form for an online prize you can sign into your account and visit the My Account section where you can select My Claims from the menu options. You can then select to view the W-2G from the specific claim within your account.

Your full social security number is needed when claiming online prizes for tax reporting purposes.

The State of Kansas Setoff program is a debt collection program used by state agencies to collect debts owed to the State of Kansas. If a winner is listed in the Setoff program, all or part of the prize claimed may be used to satisfy any monies owed. For more information on the Setoff Program, you may visit this website https://admin.ks.gov/offices/accounts-reports/state-agencies/finance/setoff-program or call the Customer Call Center at (785) 296-4628 Monday through Friday, 8:00 AM to 3:30 PM (excluding observed State holidays).

Sign the back of the ticket right away! Remember, lottery tickets are bearer instruments, meaning the person who "bears" the ticket can claim it, regardless of who purchased the ticket. The Lottery advises players to sign the back of their tickets when they purchase them - even before the drawing or the ticket is played.

Prizes up to $599 may be claimed at most Kansas Lottery retail locations, or they may also be claimed at the Lottery office in Topeka. Prizes of $600 and more must be claimed at the Kansas Lottery office, either in person or by mail, and you must complete a claim form.

No. All winning Powerball, Mega Millions, Lotto America or 2by2 tickets must be validated and cashed in the state where the ticket was purchased.

Bring or mail your ticket and a completed claim form to the Lottery office in Topeka. A check will be mailed to you for the prize amount, less mandatory withholdings of 24 percent Federal tax and 5 percent State tax. You should receive your check within two weeks of claiming your ticket. You may also request an electronic deposit directly into your bank account. A voided check is required with the electronic deposit option. Taxes are withheld on all Kansas Lottery prizes of more than $5,000.

Claim forms are available at all Kansas Lottery retailers, the Kansas Lottery office in Topeka, or you may download a claim form.

• A fixed percentage of every Mega Millions, Lotto America and Powerball ticket sold goes into each CASH jackpot. The cash jackpot is all the money that the lottery has on hand from the sale of tickets in the game. If a player chooses the cash option, then the lottery will pay entire cash amount to the winner (less income tax withholding amounts required by Federal and State laws).

• The Lottery also offers an ANNUITY jackpot option that can help reduce taxes and offers the winner a 100% guaranteed income stream over time. If a winner elects the annuity option, then the lottery will invest the entire cash amount before taxes are deducted. The difference between the CASH jackpot and the ANNUITY jackpot is the interest earnings that build over time.

• The Powerball, Mega Millions and Lotto America Annuity Jackpot invests more money for a longer period of time. The annuities are paid out in graduated amounts over 29 years (30 payments). The annual payments grow larger to keep pace with the winner's expected cost of living.

If the winner dies, the payments continue and will be placed into the winner's estate.

Super Kansas Cash jackpots are paid in one lump sum within two weeks of claiming the prize. Federal and State taxes are withheld on all lottery prizes in excess of $5,000. Federal tax is withheld at the rate of 25 percent and 5 percent is withheld for State tax. When taxes are withheld from a Kansas Lottery ticket, the player/winner will receive a W-2G tax form from the Kansas Lottery in January.

Only one individual can claim a lottery ticket. Therefore, a group would have to designate one person to claim the prize. The Lottery can then provide a form to the claimant, which lists the persons to whom winning payments were distributed. This form enables the Lottery to properly report winnings to the appropriate taxing authorities. The Lottery must receive the Multiple Winner form by December 31 of the year the prize is claimed. To download the form visit this link: Multiple Winners form.

If you have purchased a winning ticket online, you will be notified via email after the drawing. You can also sign into your account and visit the My Account section where you can select My Tickets. There will be an indicator on the ticket if it is a winning ticket.

Kansas Lottery is always looking to improve player experiences.  While only select games are currently available, we do look forward to bringing even more games online in the future.

• On a draw ticket, the number can be found on the front of the ticket in the upper left-hand corner under the retailer number. It contains 21 digits and a dash. Example: 1234567891234567891-12

• On a scratch ticket, the number can be found on the back of the ticket near the skinny barcode. It contains 12 digits and a dash. Example: 123456789-123

Powerball, Lotto America and 2by2 are Multi-State Lottery Association games. Powerball drawings take place in Tallahassee, Florida, and are done using a draw machine, in which balls drop down into a tray. 2by2 and Lotto America drawings take place in Des Moines, Iowa. The 2by2 and Lotto America drawings are done using a random number generator. Mega Millions drawings are done in Atlanta, Georgia, using a draw machine similar to the one used for Powerball. Lucky for Life drawings are held in Hartford, Connecticut, also using a draw machine similar to the one used for Powerball. The drawings for Super Kansas Cash, Pick 3, Keno and Racetrax are done at a secured location in Topeka, Kansas. A computerized random number generator is used for those drawings.

Yes! If you are at least 18 years of age, we invite you to join our Kansas Lottery PlayOn® Players Loyalty Program. Membership is free. Members can opt in to receive winning numbers via email after each drawing, and find winning numbers listed directly in the mobile app. To register for an account, start by selecting the register button and selecting your bonus offer.

You can see a list of unclaimed draw game prizes of $1,000 or more by clicking on "Games" then "Unclaimed Prizes" on the Kansas Lottery website. Prizes from drawings more than 365 days old are not listed, as those prizes can no longer be claimed. Here is a direct link to the Unclaimed Winners page.

Yes. The Kansas Lottery provides a list of all scratch and pull tab games we are currently selling, along with the number of prizes remaining in each prize level of the game. This list is updated daily and can be found by clicking on the details page of the scratch or pull tab games on the Lottery website.

Fast Play games come in a variety of themes and price points. Fast Play tickets are printed by Lottery terminals and self-service vending machines. Each game has its own prize structure. Play instructions are printed on each ticket. Fast Play tickets cannot be cancelled.

• Some Fast Play games offer a chance to win a progressive jackpot worth thousands of dollars.

• For progressive games, the jackpot begins at a set minimum value then grows with each ticket sold statewide until someone wins.

• You'll find estimated jackpot amounts on the website and on the Lottery In Motion screens in retail locations. However, the actual jackpot amount that applies to your Fast Play ticket will be listed at the top of your ticket.

• In progressive games, a single ticket holder is awarded the entire jackpot, minus applicable taxes.

• Remember that you can win other prizes besides the jackpot on progressive games, too, so be sure to check your ticket carefully. Have it checked at your favorite retailer or on the mobile app to see if you have won a prize.

Once you purchase a Fast Play game, just follow the play instructions printed on the front of the ticket and see if you won.

• At any time there can be up to 28 Fast Play games available

• New Fast Play games will feature a variety of themes and play styles.

• Please see the Fast Play games page for a list of all currently available Fast Play games.

• Fast Play games can be purchased at any Kansas Lottery retailer, either from a store clerk or a Kansas Lottery self-service vending machine.

• Using a self-service vending machine select “Fast Play games” from the home screen. The Fast Play games that are currently available will be displayed, sorted by price. Press any game to view the ticket. Insert cash and purchase the ticket.

• To purchase at the register, ask the store clerk for a Fast Play ticket. All available Fast Play games should display on the LIMS monitor near the counter, sorted by price. State the games you want to purchase, and the clerk will print the ticket for you.

• Just follow the play instructions printed on the ticket to see if you are a winner. Here are some examples of Fast Play instructions.

• $2 Lucky Gems

  • Match any of YOUR NUMBERS in a GAME to the LUCKY NUMBER for that GAME, win PRIZE shown under that matching YOUR NUMBER.

  • Each GAME is played separately.

• $5 Money Bag Bonus

  • When any of YOUR NUMBERS match any WINNING NUMBER, win the prize shown under the matching number. When five "MONEY BAG" symbols appear in the YOUR NUMBERS area, win $50 instantly!

  • Bonus Game: When a "STACK OF COINS," "STACK OF MONEY," or "GOLD BAR" symbol appear in the MONEY BAG below, win corresponding prize shown in the PRIZE LEGEND. MONEY BAG BONUS is played separately.

• $20 Diamond Mine

  • When any of YOUR NUMBERS match any WINNING NUMBER, win the prize shown under the matching number.

  • Bonus Game: When you find three (3) like symbols in the play area, win corresponding prize shown in the PRIZE LEGEND below.

• To verify that your ticket is a winner, use a ticket checker at any Kansas Lottery retailer or use the Kansas Lottery PlayOn® app to scan the ticket.

Prior to exiting the store, kindly engage with the on-duty store employee and request them to notify the manager. Retail managers are equipped to handle the majority of routine matters concerning self-service vending machines.

Winning Fast Play tickets must be cashed within 180 days of the ticket purchase date, which appears on the front of the ticket.

Yes, all Fast Play tickets (winning and non-winning) can be entered into the Kansas Lottery players loyalty program for points.

• It’s FREE to join for players who are 18 and older.

• More chances to win cash and other prizes!

• Earn points for every retail ticket you submit, and for funds added to your wallet.

• Participate in fun activities that earn points like free plays, challenges and surveys!

• Gain access to exclusive promotions and rewards like coupons and free play by submitting eligible tickets or redeeming points.

• Receive winning numbers sent straight to your inbox or view directly in the mobile app.

• Quickly check your tickets for winners and submit them for points or entries using the mobile app.

Earn points by entering eligible Kansas Lottery scratch, pull tab, Fast Play and draw game ticket codes through the PlayOn® website or mobile apps or adding funds to your digital wallet or making a direct purchase of a draw game or subscription with new funds. You can also take part in additional earn activities by visiting the PlayOn® Loyalty Earn section.

Please note you are limited to entering a maximum of fifty (50) retail tickets per day, which includes game tickets for any second chance drawing promotions.

Please allow up to 48 hours for your points balance to update.

To enter your retail ticket, you can either use the scanner on your PlayOn® mobile app to scan your ticket's barcode or enter the code(s) manually on either the app or at playonkansas.com.

• For App: Tap the 'SCAN' option in the menu at the bottom of the app. Sign in to your Kansas Lottery Account and allow access to your camera in order to scan tickets. Select the 'PlayOn' option and scan the barcode to enter your retail ticket into PlayOn Loyalty.

• You can also manually enter your ticket by selecting the 'MORE' option in the app menu and selecting 'Manual Ticket Entry'.

• For Desktop & Mobile Web: Navigate to the PlayOn® Loyalty tab in the navigation and select 'Enter Ticket'. Sign in to your Kansas Lottery account and follow the instructions to enter your ticket details.

If using the scanner on the app, the barcode you scan will be found under the latex of the play area of scratch tickets, under the paper tabs of pull tab tickets, or on the front of a Fast Play or draw game ticket.

If entering the ticket code(s) manually, for scratch and pull tab tickets, the ticket number is found on the back of the ticket and the validation number can be found under the latex of the play area of scratch tickets, or under the paper tabs of pull tab tickets. For Fast Play, the ticket number and validation number can be found at the top of the ticket. For draw game tickets, the WEBCODE can be found above the barcode.

The barcode scanner can be sensitive. Try the following: 

• Tap the flashlight icon on the ticket scanner screen to turn on your camera's light.  

• Place the ticket on a flat surface to ensure it’s still and doesn’t move.  

• Try adjusting the distance between your phone and the ticket barcode  

• If all else fails, enter the ticket's code manually.

All valid Kansas Lottery retail tickets are eligible for points. Tickets eligible for specific second chance drawings will vary and will be included in the promotion details. You can find a list of currently eligible scratch, pull tab, Fast Play and draw game tickets on the eligible games list page.

No. Only certain Kansas Lottery games that have a current promotion for a second-chance drawing may be entered into the drawing. You can find a list of current second-chance promotions on the Second Chance page.

Please make sure you submit your eligible Kansas Lottery tickets for points BEFORE you claim your prize.  

If the ticket is not a winning ticket, you do not need to keep it after you scan it into PlayOn® Loyalty and your points have been awarded. If the ticket is a winning ticket, you must have the physical ticket to claim a prize so be sure to take that ticket to a retailer or the Kansas Lottery claims center to claim your prize. 

Each eligible ticket has a minimum point value of 10 points per dollar, but the point value will be revealed upon the successful submission of each eligible ticket and will be determined based upon a range of values assigned by the Kansas Lottery and is subject to change.

• For scratch and pull tab tickets, you may submit tickets for points up to the expiration date. Please refer to the eligible games list page on the Kansas Lottery web site to see if that game is listed.

• For Fast Play game tickets, you may submit your tickets for points up to 180 days from your purchase date.

• For draw game tickets, you may submit your tickets for points up to 418 days from your purchase date.

Points earned from draw game tickets such as Powerball, Mega Millions and Super Kansas Cash etc., will usually be available for credit the calendar day after the purchase of the ticket. Please allow up to 48 hours for points to be awarded.

Damaged or illegible tickets are not eligible for submission into the PlayOn® Loyalty program. 

For security purposes, if you attempt too many unsuccessful ticket entries, you may be blocked from entering more tickets for a period of time.

You have the responsibility of ensuring that your points are properly credited. Please allow up to 48 hours for any points or entries to be credited to your account. Any claim for points not credited accurately must be submitted by email via the Contact Us link within five (5) days of the date of claimed accrual of such points.

You can view your ticket entries by signing into your account and visiting the My Account section where you can select PlayOn Loyalty History from the menu options.

If you have entered the incorrect code, don't worry! Please email us at support@PlayOnKansas.com so we can remove the entry from your account. No penalties will result. We appreciate your honesty. 

We want the Kansas Lottery's PlayOn® Loyalty program to be fair and equitable for all members. The program is designed to accept fifty (50) retail ticket codes per player per day.

You can redeem your loyalty points by signing into your account and visiting the PlayOn® Loyalty section where you can select Rewards from the menu options and view the items available for redemption.

There are 2 ways to view your drawing entries once you are signed into your account. From the My Account section you can select PlayOn® Loyalty History from the menu options to see your entries in the Activity tab, or you can visit the PlayOn® Loyalty section and view that specific Reward or Second Chance promotion. Once on that promotion’s details screen, simply click on the draw listed to see the number of entries you have in that drawing.

We encourage you to be active in the program. All points will expire one year after being awarded. Please see the Kansas Lottery's PlayOn® Terms and Conditions for additional information.

Participation is open to persons who are at least eighteen (18) years of age or older who are bona fide residents of the United States or a United States territory and have verified their identity. The Kansas Lottery's PlayOn® players loyalty program is provided to individuals only, and individuals may only have one account. Corporations, associations, or any groups may not participate in the program. Persons prohibited from purchasing lottery tickets by K.S.A. 74-8719(a)(1-4) are prohibited from participating in any PlayOn® promotions and offerings.

To register for an account, start by selecting the register button and selecting your bonus offer. You’ll then need to enter your valid email, a password and your personal information. Personal information will be validated so it’s important to ensure true and accurate information is entered so your account can be verified. If we are not able to verify your account, we will request additional information from you. You will use the same Kansas Lottery Account to access online play as well as loyalty. 

In order for the Find A Retailer function to work, be sure you have location services permission granted for the app.

• Sign in to your account and visit My Account where you can select PlayOn® Loyalty History from the menu options. Your coupons are available in the Rewards tab.

• Find the coupon transaction and select the View Coupon button in the coupon transaction record.

• Use the download button to download a PNG or take a screenshot of the coupon.

The scanner can be sensitive. Try the following: 

• Adjust the brightness of your screen.  

• Try adjusting the distance between your phone and the barcode reader.  

• If all else fails, download and print your coupon. The downloaded coupon will have self-service and retailer instructions on how to manually cash the coupon.

You can contact customer support Monday thru Sunday, 8:00 a.m. - 12:00 a.m. CT by: 

Phone: 1-913-653-0028 

Email: support@playonkansas.com

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