FAQs

• Download the mobile app on your phone to enhance your PlayOn® experience! When you're logged into the mobile app, you have full access to the program and additional features, such as: 

  • Ability to play eInstant games and purchase draw games tickets online. 

  • Ability to scan your lottery tickets directly into PlayOn® using your mobile device's camera. You no longer have to manually enter the ticket's code! 

  • You can check your tickets for winners anytime anywhere. 

  • Find a Kansas Lottery retailer near you by using the Find A Retailer function. This feature requires turning on location services for the app. 

  • Receive push notifications for the latest lottery information.

• Your device should use the most up to date software and browser release to ensure a proper experience. 

• Get the Android app

• Download on the App Store

While the Android app is coming to the Google Play Store soon, in order to participate in purchasing games online from the Kansas Lottery or participate in PlayOn® Loyalty activities today, you'll need to download the Android app directly. To access the new platform, use the link provided to download the new and improved Android app.

Top prizes that are still available will not be listed online to comply with responsible gaming initiatives.

Tap the 'SCAN' option in the menu at the bottom of the app to scan your tickets for easy entry into PlayOn® Loyalty and to check for winners.

Participants of PlayOn® must be 18 years or older to participate in lottery activities. The verification process allows us to validate your identity, protect your account and ensure a single account per player.

Per the terms and conditions, to keep the program fun and safe, each participant is only allowed a single account. If you have multiple accounts, you are in violation of terms and conditions.

• Account Verification will require: 

• Full name 

• Valid email address

• Phone number 

• Birthdate

• Physical address

• Last four of your SSN

Providing the last 4 digits of your SSN helps us verify your identity and protect against fraud. It ensures that only authorized users can access the account, providing a safer and more secure gaming environment for everyone.

If you choose to not verify your account, it will be deactivated after 90 days and deleted after any drawings you’ve entered have been completed.  

Players will have 90 calendar days from launch to verify their account. While the account is unverified, players will not be able to participate in loyalty activities. 

Yes. You must have an account to scan and check tickets and all accounts must be verified.  

• You will have access to buy and play games online. 

• You’ll earn points for funds added to your online account or direct draw game purchases that don’t use funds in your account. 

• You'll gain access to more bonuses and exclusive offers.

Your drawing entries are safe. Any entries you’ve already entered into will be valid whether you verify your account or not. 

Your points are safe, but please note you will need to verify your account within 90 days to use your points or to earn new points. After 90 days your points will be expired and your account will be deactivated.  

Loyalty points will be awarded for the funds added to your wallet. Each $1 added to your wallet will award a minimum of 10 loyalty points. If you don’t have funds in your wallet or choose to purchase draw games directly, you will earn a minimum of 10 loyalty points for every $1 in draw games purchased as well. Promotions may impact the standard points awarded.

To register for an account, start by selecting the register button and selecting your bonus offer. You’ll then need to enter your valid email, a password and your personal information. Personal information will be validated so it’s important to ensure true and accurate information is entered so your account can be verified. If we are not able to verify your account, we will request additional information from you. 

Participants of PlayOn® must be 18 years or older to participate in lottery activities.  Providing the last 4 digits of your Social Security Number is used for the verification process that allows us to validate your identity, protect your account and ensure a single account per player. 

Sometimes we’ll need more information to verify your account and will ask you to provide additional documentation. You can do this securely by signing into your account and visiting the My Account section where you can select Upload Documents from the menu options. Follow the prompts to upload your documents.

Occasionally we will request additional documentation to validate information you’ve provided. You can upload JPG, PNG or PDF documents or images up to 8MB via secure document upload.

Affidavits

• Identification Affidavit

• Payment Method Letter of Consent

Acceptable Identity Documents 

• Valid Driver's License (front and back)

• Valid Passport 

• State issued and lottery approved ID

• State issued birth certificate

• Certificate of citizenship or naturalization 

• Valid Permanent Resident Card 

• Valid Employment Authorization Card 

• Concealed Carry License

Acceptable Address Documents 

• Utility bill 

• Car registration 

• Lease or Rent Agreement

Acceptable Financial Account Documents 

• Financial Institution Bank Statement 

• Account Ownership Verification statement

You can update your password securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. You can then select the edit icon to update your password by entering your current password and then entering your new password twice.

If you forget your password, you can select the Sign In button from the homepage of the website and select the Forgot Password link and enter your email address to receive a link to reset your password.  

You can do this securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. Personal information that can be edited will have an edit icon.

To request account closure, please contact customer support and view our Privacy Policy for more details.

You can do this securely by signing into your account and visiting the My Account section where you can select My Details from the menu options. You can select the check box to opt in or deselect the check box to opt out of marketing communications.

You can add funds to your account using Visa debit or credit cards, Mastercard debit or credit cards, or bank ACH through a VIP Preferred account. Sign into your account and visit the My Account section where you can select Add Funds from the menu options and then select to add a payment method. Once the payment method is added you will be able to add funds. Please note if this is your first-time adding funds, there is a maximum amount of $50 that can be added for the first-time transaction.  You can increase the value for future transactions. Only winnings can be withdrawn, so please only add funds that you intend to play through.

VIP Preferred is a financial service that allows you to transfer funds from your bank account to your PlayOn® account for quick transactions that don’t require days to process.

You can withdraw winnings from your account to your bank account. Sign into your account and visit the My Account section where you can select Withdraw Wins from the menu options and then select to add a payment method. Once the payment method is added you will be able to withdraw your winnings. Occasionally we’ll need more information to verify your account and will ask you to provide additional documentation via Secure Document Upload.

Per terms and conditions, we require that you have a bank account to securely transfer funds from your account.

The Kansas Lottery values integrity and security. To ensure winnings are issued to the correct person, we will ask for additional documentation to verify ownership of the payment method.

Once we have any requested documentation to verify your account, it may take up to 5 business days to process your withdraw request.

To comply with anti-money laundering and anti-terrorism laws, players can only withdraw winnings from their account.

You can view your transaction history by signing into your account and visiting the My Account section where you can select Transaction History from the menu options.

You can view your previously played eInstant games by signing into your account and visiting the My Account section where you can select eInstant Play History from the menu options. If the play session has more than one play, select Open and then select View to Watch Results for previously played games.

You can view your previously purchased draw game tickets by signing into your account and visiting the My Account section where you can select My Tickets from the menu options.

You can view your loyalty transaction history by signing into your account and visiting the My Account section where you can select PlayOn® Loyalty History from the menu options.

You can view your tax reported prizes by signing into your account and visiting the My Account section where you can select My Claims from the menu options.

You can view your online activity report by signing into your account and visiting the My Account section where you can select Transaction History from the menu options. A link to the report will be available on the top right side of the Transaction History.

You can view your bonus offers by signing into your account and visiting the My Account section where you can select My Bonuses from the menu options.

Bonus codes can be entered for online play activities, while promo codes can be used for loyalty activities.

View details for various bonus types in the Terms and Conditions.

State law requires that Kansas Lottery can only sell Kansas Lottery products within the state of Kansas. To comply with the law, we need to verify that you are located in the state before you can play eInstants online or purchase draw game tickets.

Your location may not appear correctly for various reasons. Try the following to ensure we can accurately locate you.  

• Refresh your browser and check your internet connection 

• Enable location services 

• Try a different Wi-Fi connection 

• Try a different browser (Firefox is not a supported browser for geolocation services) 

• Disable mock locations, VPNs or proxy services 

• Try a different device 

You should be prompted to enable your location services via a notification on your phone or in the upper left corner of your computer.  If you are not prompted to enable location services, visit your settings and select privacy settings from your cell phone or site permissions from your computer to enable your location services.

As part of our commitment to responsible play we do provide tools and resources so you can keep your play fun.  Please see our Responsible Gaming page for more information.

If you decide to self-exclude for a period of time, you will not be able to log into your account. Any already purchased draw game tickets or entered promotions will still be valid and you will still be eligible to win a prize. If you have a wallet balance it will remain in the account unless you’ve permanently self-excluded which will make the funds available for refund. If you have reward points balance, your points will remain in the account unless they expire during your self-exclusion period.

The Kansas Lottery is committed to responsible play.  As part of that commitment, we will send regular emails to ensure you know the tools available to you so you can play responsibly.

As part of our commitment to responsible play, we want to ensure all players are aware and have access to responsible gaming tools available. By actively participating in online play, you will receive this email and will not be removed from the transactional email.

Prizes of $600 or greater will require that you complete the claim process. To claim your online prize, you can sign into your account and visit the My Account section where you can select My Claims from the menu options. You can start the claim by selecting the Claim Prize button and following the prompts. You will be required to provide your full social security number during the claim process.

• The Lottery may ask you to provide a claim form.

To access your W-2G form for an online prize you can sign into your account and visit the My Account section where you can select My Claims from the menu options. You can then select to view the W-2G from the specific claim within your account.

Your full social security number is needed when claiming online prizes for tax reporting purposes.

The State of Kansas Setoff program is a debt collection program used by state agencies to collect debts owed to the State of Kansas. If a winner is listed in the Setoff program, all or part of the prize claimed may be used to satisfy any monies owed. For more information on the Setoff Program, you may visit this website https://admin.ks.gov/offices/accounts-reports/state-agencies/finance/setoff-program or call the Customer Call Center at (785) 296-4628 Monday through Friday, 8:00 AM to 3:30 PM (excluding observed State holidays).

If you have purchased a winning ticket online, you will be notified via email after the drawing. You can also sign into your account and visit the My Account section where you can select My Tickets. There will be an indicator on the ticket if it is a winning ticket.

Kansas Lottery is always looking to improve player experiences.  While only select games are currently available, we do look forward to bringing even more games online in the future.

• More chances to win cash and other prizes! 

• Gain access to fun activities like free plays, challenges and surveys!  

• Get exclusive promotions and rewards and winning numbers sent straight to your inbox.

Earn points by entering eligible Kansas Lottery instant, pull tab, Fast Play and draw game ticket codes through the PlayOn® website or mobile apps or adding funds to your digital wallet or making a direct purchase of a draw game with new funds. You can also take part in additional earn activities by visiting the PlayOn® Loyalty Earn section.

Please note you are limited to entering a maximum of fifty (50) retail tickets per day, which includes game tickets for any second chance drawing promotions.

Please allow up to 48 hours for your points balance to update.

To enter your retail ticket, you can either use the scanner on your PlayOn® mobile app to scan your ticket's barcode or enter the code(s) manually on either the app or at playonkansas.com.

For App: Tap the 'SCAN' option in the menu at the bottom of the app. Sign in to your Kansas Lottery Account and allow access to your camera in order to scan tickets. Select the 'PlayOn' option and scan the barcode to enter your retail ticket into PlayOn Loyalty.

You can also manually enter your ticket by selecting the 'MORE' option in the app menu and selecting 'Manual Ticket Entry'.

For Desktop & Mobile Web: Navigate to the PlayOn® Loyalty tab in the navigation and select 'Enter Ticket'. Sign in to your Kansas Lottery account and follow the instructions to enter your ticket details.

If using the scanner on the app, the barcode you scan will be found under the latex of the play area of instant tickets, under the paper tabs of pull tab tickets, or on the front of a Fast Play or draw game ticket.

If entering the ticket code(s) manually, for instant and pull tab tickets, the ticket number is found on the back of the ticket and the validation number can be found under the latex of the play area of instant tickets, or under the paper tabs of pull tab tickets. For Fast Play, the ticket number and validation number can be found at the top of the ticket. For draw game tickets, the WEBCODE can be found above the barcode. 

The barcode scanner can be sensitive. Try the following: 

• Tap the flashlight icon on the ticket scanner screen to turn on your camera's light.  

• Place the ticket on a flat surface to ensure it’s still and doesn’t move.  

• Try adjusting the distance between your phone and the ticket barcode  

• If all else fails, enter the ticket's code manually.

All valid Kansas Lottery retail tickets are eligible for points. Tickets eligible for specific second chance drawings will vary and will be included in the promotion details. You can find a list of currently eligible instant, pull tab, Fast Play and draw game tickets on the eligible games list page.

Please make sure you submit your eligible Kansas Lottery tickets for points BEFORE you claim your prize.  

If the ticket is not a winning ticket, you do not need to keep it after you scan it into PlayOn® Loyalty and your points have been awarded. If the ticket is a winning ticket, you must have the physical ticket to claim a prize so be sure to take that ticket to a retailer or the Kansas Lottery claims center to claim your prize. 

Each eligible ticket has a minimum point value of 10 points per dollar, but the point value will be revealed upon the successful submission of each eligible ticket and will be determined based upon a range of values assigned by the Kansas Lottery and is subject to change.

• For instant and pull tab tickets, you may submit tickets for points up to the expiration date. Please refer to the eligible games list page on the Kansas Lottery web site to see if that game is listed.  

• For Fast Play game tickets, you may submit your tickets for points up to 180 days from your purchase date. 

• For draw game tickets, you may submit your tickets for points up to 418 days from your purchase date. 

Points earned from draw game tickets such as Powerball, Mega Millions and Super Kansas Cash etc., will usually be available for credit the calendar day after the purchase of the ticket. Please allow up to 48 hours for points to be awarded.

Damaged or illegible tickets are not eligible for submission into the PlayOn® Loyalty program. 

For security purposes, if you attempt too many unsuccessful ticket entries, you may be blocked from entering more tickets for a period of time.

You have the responsibility of ensuring that your points are properly credited. Please allow up to 48 hours for any points or entries to be credited to your account. Any claim for points not credited accurately must be submitted by email via the Contact Us link within five (5) days of the date of claimed accrual of such points.

You can view your ticket entries by signing into your account and visiting the My Account section where you can select PlayOn Loyalty History from the menu options.

If you have entered the incorrect code, don't worry! Please email us at support@PlayOnKansas.com so we can remove the entry from your account. No penalties will result. We appreciate your honesty. 

We want the Kansas Lottery's PlayOn® Loyalty program to be fair and equitable for all members. The program is designed to accept fifty (50) retail ticket codes per player per day.

You can redeem your loyalty points by signing into your account and visiting the PlayOn® Loyalty section where you can select Rewards from the menu options and view the items available for redemption.

There are 2 ways to view your drawing entries once you are signed into your account. From the My Account section you can select PlayOn® Loyalty History from the menu options to see your entries in the Activity tab, or you can visit the PlayOn® Loyalty section and view that specific Reward or Second Chance promotion. Once on that promotion’s details screen, simply click on the draw listed to see the number of entries you have in that drawing.

We encourage you to be active in the program. All points will expire one year after being awarded. Please see the Kansas Lottery's PlayOn® Terms and Conditions for additional information.

Participation is open to persons who are at least eighteen (18) years of age or older who are bona fide residents of the United States or a United States territory and have verified their identity. The Kansas Lottery's PlayOn® players loyalty program is provided to individuals only, and individuals may only have one account. Corporations, associations, or any groups may not participate in the program. Persons prohibited from purchasing lottery tickets by K.S.A. 74-8719(a)(1-4) are prohibited from participating in any PlayOn® promotions and offerings.

To register for an account, start by selecting the register button and selecting your bonus offer. You’ll then need to enter your valid email, a password and your personal information. Personal information will be validated so it’s important to ensure true and accurate information is entered so your account can be verified. If we are not able to verify your account, we will request additional information from you. You will use the same Kansas Lottery Account to access online play as well as loyalty. 

In order for the Find A Retailer function to work, be sure you have location services permission granted for the app.

• Sign in to your account and visit My Account where you can select PlayOn® Loyalty History from the menu options. Your coupons were available in the Rewards tab.

• Find the coupon transaction and select the View Coupon button in the coupon transaction record.

• Use the download button to download a PNG or take a screenshot of the coupon. 

The scanner can be sensitive. Try the following: 

• Adjust the brightness of your screen.  

• Try adjusting the distance between your phone and the barcode reader.  

• If all else fails, download and print your coupon. The downloaded coupon will have self-service and retailer instructions on how to manually cash the coupon.

You can contact customer support Monday thru Sunday, 8:00 a.m. - 12:00 a.m. CT by: 

Phone: 1-913-653-0028 

Email: support@playonkansas.com

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